The large majority of Bulgarians are unaware of their patient rights, according to a recent poll of the Center for Protection of Patients' Rights (CZPZ).

The poll has been conducted in all 28 regional centers among 241 respondents.

The results show that 99% of the polled cannot tell the number of referrals an individual with health insurance is entitled to every year. Only 4% know what dental services paid by the National Health Insurance Fund (NZOK) they can use. 45% believe their patient rights are completely unprotected while 42% - that they are only partially protected.

94%, however, know the amount of their health insurance and co-pay fees.

15% are convinced they are entitled to free health care even if they don't have health insurance. 35%, on the other hand side, say an uninsured pregnant woman cannot receive medical help.

The most complaints received by CZPZ are against hospitals – 308. They are mainly for poor treatment of patients and low quality of medical help.

There are also 182 complaints over the lack of certain medications and 52 complaints from people who have been refused medical help.