CCP with Tips on What to Do if an ATM “Swallows” our Card

Society | August 19, 2019, Monday // 08:10| Views: | Comments: 0
Bulgaria: CCP with Tips on What to Do if an ATM “Swallows” our Card www.pixabay.com

The Commission for Consumer Protection  published tips on what to do if an ATM swallows our card. This may happen due to software, technical, and other issues with the device.

Here are some helpful consumer tips provided by Commission for Consumer Protection experts:

 · Failed to withdraw money from ATM? What to do?

 If the machine does not give you banknotes, the most important thing is to determine whether the transaction was reported or rejected as unsuccessful and the attempt to withdraw did not affect your account balance.

 · How do I know if a device has reported a failed transaction?

 Call as soon as possible in the call centre of the bank that issued your card, as soon as possible. The number is usually written on the back of your card.

 · What should I do if I cannot contact the bank?

 Visit your nearest branch and file an objection on the first working day.

 · What can we do if the withdraw from our account is  unauthorized?

 You must know that in this case too, we have a chance to recover the lost amounts. To this end, we should again address the bank with an objection to the problem that has arisen and obtain its opinion.

 · What is the bank's response time?

 By law, the bank is required to respond to your objection within 14 days of the date you filed it.

 · What is the next step?

 If the answer from your bank does not satisfy you, you can ask the Conciliation Committee for Payment Disputes, which functions with the Consumer Protection Commission.

Keep in mind that withdrawing money from ATMs at resorts, carries greater risks of theft. It is possible for skimming devices to be placed somewhere in order to copy data from your card and steal the pin. According to experts, these are also some of the most common plastic fraudS.

Be careful and obey all financial security rules, both for transactions of ATM and POS terminals and for card loss or theft, the Commission for Consumer Protection advises.

Society » Be a reporter: Write and send your article
Tags: ATM, Commission for Consumer Protection
Advertisement
Advertisement
Expats.bg All Are Welcome! Join Now!
Bulgaria news Novinite.com (Sofia News Agency - www.sofianewsagency.com) is unique with being a real time news provider in English that informs its readers about the latest Bulgarian news. The editorial staff also publishes a daily online newspaper "Sofia Morning News." Novinite.com (Sofia News Agency - www.sofianewsagency.com) and Sofia Morning News publish the latest economic, political and cultural news that take place in Bulgaria. Foreign media analysis on Bulgaria and World News in Brief are also part of the web site and the online newspaper. News Bulgaria