Maya Manolova. Photo by BGNES
National Ombudsman Maya Manolova, who assumed office in the autumn, has said she is planning to carry out a thorough reform at her institution in the next year.
At a press conference where she summarized her two-month work on Monday, she said much effort will be put forth into making the Ombudsman closer to the everyday problems of Bulgarians.
Manolova promised "reception centers" would be set up all around the country as some people cannot afford to travel to Sofia or other cities and towns. Moreover, she added experts working with her office would begin visits to small municipalities, and not just regional centers, to learn more about specific problems in every administrative entity.
She also argued her institution had become more popular with Bulgarian citizens for the two months of her tenure, adding 1622 claims had been lodged with the Ombudsman's office between October and December, compared to 1006 over the same period of 2014.