60% of Calls to 112 Emergency Phone Number in 2014 Were Unjustified

Society » HEALTH | February 11, 2015, Wednesday // 12:21| Views: | Comments: 2
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Bulgaria: 60% of Calls to 112 Emergency Phone Number in 2014 Were Unjustified Photo by BGNES

Around 60% of the calls to the 112 emergency phone number in 2014 were unjustified, according to Stoyan Gramatikov, head of the National System 112 Directorate at the Interior Ministry.

In a Wednesday interview for the Bulgarian National Television, Gramatikov claimed that the share of malicious calls was relatively small, at 0.12%.

He said that in most of the cases of misuse the people had dialed 112 inappropriately as the situations did not involve emergencies.

Gramatikov, as cited by Darik radio, commented that the 112 emergency phone number was often used as a telephone enquiry service.

He also said that many unjustified calls to the 112 emergency phone line had been pocket-dialed.

Gramatikov informed that an average of 14 590 calls per 24 hours had been received via the 112 emergency phone number in 2014, adding that half of the calls had been for medical emergencies, 45% for police emergencies, and 4.3% for fire emergencies.

He noted that in 2008, when the 112 emergency phone number had been launched on a national scale, the average number of calls per 24 hours had been around 20 000.

Gramatikov explained the reduced number of calls with the increased public awareness of the purpose of the service.

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Tags: 112, emergency phone 112, emergency phone line, Stoyan Gramatikov, interior ministry
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» To the forumComments (2)
#2
Does this mean - 11 Feb 2015 // 20:28:40

I should not call 112 to get the correct time when I need it, or to check on the TV program for the evening ? Damn WHY do I pay my taxes if I can get NO service !

#1
Seedy Imposter - 11 Feb 2015 // 13:22:35

And can they justify the actions of an operator who asked "why." They ask why a crime is being committed while the crime is happening to a victim. The victim is on the phone being assaulted and their operator is asking why.

Funny if not for the actual situation.

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